At Hi Custom Boxes, we value your privacy and are committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or request custom packaging services in the United States.
Last Updated: December 15, 2025 | Effective Date: December 15, 2025
If you have any questions about our privacy practices, please contact us.
Contact UsHi Custom Boxes ("we," "our," or "us") is a custom packaging company serving businesses across the United States. This Privacy Policy explains how we collect, use, and protect information provided by visitors, customers, and business partners when interacting with our website or services.
This policy applies to website visitors, customers, potential customers, suppliers, and business contacts. By using our website or services, you consent to the data practices described here.
Important: If you do not agree with this policy, please do not use our website or submit information through our forms.
We collect information to provide and improve our custom packaging services. Here is what we collect and how:
| Information Type | Examples | How We Collect It |
|---|---|---|
| Contact Information | Name, email address, phone number, mailing address | Quote forms, account registration, order placement |
| Business Information | Company name, business type, industry, tax/VAT info (if provided) | B2B account setup, custom quotes |
| Payment Information | Billing address, payment method details | Checkout and payment processing |
| Project Details | Box specs, sizes, materials, design files, quantities | Custom quote requests, order production |
| Communication Data | Messages, feedback, support inquiries | Contact forms, emails, calls, chat |
We collect this information strictly for business purposes related to custom packaging quotes, production, fulfillment, and customer support.
We may receive limited information from service providers (for example, analytics, advertising platforms, or payment processors) to help operate our website and services.
Some information is optional, but certain details are required to provide quotes, process orders, and ship packaging accurately.
We use personal and business information to provide custom packaging services and improve your experience.
We process information to operate our services, fulfill customer requests, manage orders, communicate with clients, and comply with applicable U.S. laws. Where required, we obtain consent before sending marketing communications.
We do not sell, rent, or trade your personal information. We may share information only when needed to run our business and provide services.
We do not sell personal information in exchange for money or other valuable consideration.
We work with trusted vendors who help us operate our website and deliver orders. They may access information only to perform services on our behalf.
| Service Type | Purpose | Information Shared |
|---|---|---|
| Payment Processors | Process payments | Billing details, transaction info |
| Shipping Providers | Deliver orders | Name, address, phone number (if needed) |
| Hosting / IT | Website operations | Data required for site function |
| Email Services | Send communications | Email address, name |
| Analytics Tools | Improve website | Usage data (often aggregated) |
We may disclose information if required by law, legal process, or to protect our rights and business.
We do not sell personal information. Any sharing is limited to service delivery, business operations, and legal compliance.
We use cookies and similar technologies to improve website performance, analyze traffic, and support marketing efforts. You may manage cookie preferences through your browser or available consent tools.
Required for core site functionality.
Help us understand site usage.
Support advertising and remarketing where enabled.
We use reasonable administrative, technical, and physical safeguards appropriate for a custom packaging business to protect information against unauthorized access, misuse, or disclosure.
While we work to protect information, no online system can be guaranteed 100% secure. Please use strong passwords and keep account credentials private.
Depending on your state of residence, you may have certain rights regarding your personal information, including the right to request access, correction, or deletion of your data.
For certain requests, we may need to verify your identity to protect account and order data.
We keep information only as long as needed for quotes, orders, customer support, legal compliance, and legitimate business purposes.
| Data Type | Typical Retention | Why |
|---|---|---|
| Order and transaction records | As required by business and tax obligations | Accounting, compliance, dispute resolution |
| Design files and project data | Reasonable period after project completion | Reorders, quality support |
| Support communications | Reasonable period after resolution | Service improvement |
Our service providers may process data in the United States and other locations depending on hosting, email delivery, analytics, or support tools. We take steps to work with reputable providers and limit shared data to what is necessary.
Our website and services are intended for business use and are not directed to children under 13. We do not knowingly collect personal information from children.
If you believe a child has provided personal information, please contact us and we will take appropriate steps to remove it.
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page.
If you have questions or requests about privacy, please contact us. We will respond as soon as reasonably possible.
Email: privacy@yourdomain.com (replace)
Hours: Monday–Friday, 9:00 AM – 6:00 PM (EST)
Response Time: Typically within a reasonable time
Hi Custom Boxes
Privacy Officer
[Your U.S. Mailing Address Here]
United States
Contact our privacy team for questions about data practices or to submit a privacy request.
For urgent privacy matters, please contact us via email at privacy@yourdomain.com (replace).
UK
USA