Find answers to common questions about our custom packaging solutions, ordering process, materials, shipping, and more. If you can't find what you're looking for, please contact us.
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Before we start production, you'll get a digital proof to review and approve. Nothing moves forward until you're happy.
We don’t have any! You can order as little as one box if that’s all you need. No minimums, no pressure.
For smaller quantities, we offer some pre-designed packaging options that can be purchased in smaller batches. Please contact our sales team for more information about low-volume options.
To provide you with an accurate quote, we need the following information:
The more details you provide, the more accurate your quote will be. If you have design files or reference images, please include those as well.
Yes, we offer several sampling options:
Custom sample production typically takes 7-10 business days. This is highly recommended for larger orders to ensure everything meets your expectations before full production.
Our design approval process ensures your packaging meets your expectations:
Production begins only after you've approved the final design. This helps prevent costly mistakes and ensures you're completely satisfied with the end product.
We offer a wide range of customization options for your packaging:
Our team can help you choose the best customization options for your brand and budget.
For the best print quality, we recommend providing your artwork in the following formats:
Your artwork should be set up with the following specifications:
If you don't have print-ready artwork, our design team can assist you in creating or adapting your design for an additional fee.
Yes, we offer professional design services for clients who need assistance with their packaging artwork:
Our design process typically includes:
Design fees are separate from production costs but are often discounted for larger orders.
Yes, we can match your specific brand colors using two primary methods:
To ensure accurate color matching:
Please note that different materials and finishes can affect how colors appear on the final product.
Different finishing options provide unique aesthetics and tactile experiences:
We can provide samples of these finishes to help you decide which option best suits your brand and budget.
We offer a variety of materials to suit different packaging needs:
We can provide material samples to help you choose the right option for your product and brand.
The durability of our packaging depends on the materials and construction chosen:
Factors that affect durability include:
We recommend discussing your specific requirements with our team to ensure you select the appropriate materials for your intended use.
Yes, we offer food-safe packaging options that comply with food safety regulations:
Important considerations for food packaging:
When ordering food packaging, please specify that the boxes will be used for food products so we can ensure compliance with all relevant food safety standards.
We maintain strict quality control throughout the production process:
Our quality control checks include:
We stand behind our products with a quality guarantee. If you receive boxes that don't meet the agreed specifications, we'll work with you to resolve the issue promptly.
Most of our boxes are shipped flat-packed (unassembled) for several reasons:
Our boxes are designed for easy assembly:
For certain premium packaging types (especially rigid boxes), pre-assembled options are available at an additional cost. Please specify if you require pre-assembled boxes when requesting a quote.
Pricing for custom packaging is determined by several factors:
We provide detailed quotes that break down the costs, allowing you to adjust specifications to meet your budget if needed. Volume discounts are available for larger orders, and we're happy to suggest cost-saving alternatives that don't compromise quality.
We accept several payment methods for your convenience:
For new customers, we typically require a 50% deposit before production begins, with the balance due before shipping. For returning customers with good payment history, we offer more flexible payment terms.
For larger orders, we may be able to arrange payment plans or other flexible payment options. Please contact our sales team to discuss your specific requirements.
Yes, we offer significant volume discounts on larger orders. The per-unit price decreases as your order quantity increases due to economies of scale in production.
Typical volume discount tiers:
The exact discount percentages vary based on the complexity of your packaging design, materials used, and finishing options selected. For very large orders (10,000+ units), please contact us for custom pricing.
We also offer additional discounts for:
Our team can provide quotes for different quantity options to help you determine the most cost-effective order size for your needs.
We strive for complete transparency in our pricing. Your quote will include all production costs for your packaging as specified. However, there are some potential additional costs to be aware of:
All these potential costs will be clearly communicated before you place your order, and our quotes explicitly state what is and isn't included. If you have any questions about pricing, please ask your sales representative for clarification.
Our refund and return policy for custom packaging:
To minimize the need for returns or refunds, we:
We're committed to your satisfaction and will work with you to resolve any issues with your order in a fair and reasonable manner.
Our typical timeframes for custom packaging production and delivery:
Total timeline from order to delivery typically ranges from:
We offer expedited production options:
Expedited shipping options are also available at additional cost. Please note that these timeframes are estimates and may vary based on current production volume and other factors.
Yes, we ship our custom packaging products worldwide. We have experience delivering to customers across Europe, North America, Australia, Asia, and beyond.
Important considerations for international shipping:
For large international orders, we can provide options for:
Please contact us with your specific international shipping requirements, and we'll provide a detailed quote including shipping costs to your location.
Shipping costs for your packaging order are calculated based on several factors:
We work with several shipping carriers to find the most cost-effective option for your order. For large orders, we can provide different shipping scenarios to help you balance cost and delivery speed.
To reduce shipping costs, we:
Shipping costs are calculated at the time of order and will be clearly shown before you confirm your purchase. For custom quotes, shipping estimates can be provided once we know your exact order specifications and delivery address.
Yes, we offer both expedited production and expedited shipping options for customers with tight deadlines:
Not all products are eligible for super rush production, particularly those requiring specialty materials or complex finishing techniques. Rush fees are calculated as a percentage of your production cost, not including shipping.
To request rush services:
For extremely urgent needs, please contact us directly by phone to discuss your specific requirements and the fastest possible options.
We take great care in packaging your custom boxes to ensure they arrive in perfect condition:
Additional packaging services available upon request:
All shipments include tracking information that will be provided to you once your order ships. For large or high-value shipments, we recommend adding shipping insurance for additional protection.
We offer a comprehensive range of eco-friendly packaging options to help reduce environmental impact:
All our eco-friendly options maintain high quality and visual appeal while reducing environmental impact. We can help you select the most sustainable options that align with your brand values and packaging requirements.
Most of our packaging materials are recyclable, but recyclability depends on several factors:
To maximize recyclability of your packaging:
We can help you balance aesthetics, functionality, and recyclability in your packaging design. If recyclability is a key concern, please mention this during the design process, and we'll recommend the most environmentally friendly options.
The cost of eco-friendly packaging options compared to standard options varies based on several factors:
While eco-friendly options may have a slightly higher upfront cost, many brands find the investment worthwhile for:
We're happy to provide comparative quotes for standard and eco-friendly options to help you make an informed decision based on your budget and sustainability goals.
Yes, we offer packaging materials with various environmental certifications to verify their sustainability credentials:
When requesting eco-friendly packaging, please specify which certifications are important for your brand. Some certifications may be available only for certain materials or may affect pricing and minimum order quantities.
We stay current with evolving environmental standards and regularly update our offerings to include the latest sustainable materials and practices. If you have specific sustainability requirements or questions about certifications, our team can provide detailed information.
Creating more sustainable packaging involves considering several aspects of design, materials, and production:
Our design team can help you implement these strategies while maintaining the premium look and feel your brand requires. We offer a sustainability consultation service to review your current packaging and suggest improvements to reduce environmental impact while considering your budget and brand requirements.
Contact our customer support team and we'll get back to you within 24 hours.
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Learn about the design process, considerations, and best practices for creating effective packaging.
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Compare different packaging materials, finishes, and options to find the best fit for your products.